We know that AI has been becoming main stream for a few years now and its now even more with the advent of amazing AI tools to enable human - machine interaction to do things maybe 10 years ago seemed farther away from becoming present. The first probably most popular tool or software is SIRI for Apple which most IPhone users are using on a regular basis. Now both Google and Amazon have their flavor of AI also readily available for Software developers out there to use for their own goals/interests. I am refering to Amazon Alexa (Lex) Lex and Google Assistant GA.
We had the pleasure of developing a POC last year with Google Assistant to connect to an API and retrieve information from traffic light availability and performance among other things. This was a very cool project where a person could ask the GA (Google Assistant) agent several questions and would get a read out performance report, as if you were talking to an actual person with a lot of knowledge, which is ultimately the goal of these AI enabled applications.
What was very interesting is how Google in particular has layed out the structure for developers to build these apps or agents as they call them.
For each action, responses must be delivered in such a way that the intent or entry of the user satisfies the information that our action requires to finish.
In intents there is what is known as parameters, which represent the values that must be extracted from the user's phrases, for example, your attempt awaits an address, and the user response is “I want the first street and L Avenue, number 143, yesterday at 11 ”, your parameters to extract could be the address“ First Street and Avenue L ”, number "143", when "yesterday", and hour "11". That feed the action.
Please contact us if you are looking to integrate AI (agents) into your solutions.
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